This is Beacon, our review management tool. Below is a real look at how it works: reviews come in, a reply gets drafted, and a running set of insights tells you exactly what to fix. Sample data, for a fictional business.
7 reviews this month, up from 3. Add a staffer during the 8-10am rush.
5 mentions over 3 months. Post signage to the side lot.
18 mentions praising it. Train new hires on the habit.
Reviewers consistently praise their weekend live music and outdoor seating.
Wide food menu gets called out often, more than just coffee and pastries.
Almost 6 in 10 negative reviews mention nobody from the business ever replies.
Recurring complaints about slow counter service during the morning rush.
Neither competitor replies consistently. Keeping your 94% response rate is already your biggest edge, don't let it slip.
Blue Bean's live music pulls in reviews. A small weekend event could pull some of that crowd your way.
Grind House is losing reviewers to slow service at the same hours you are. Whoever fixes it first wins those customers.
We're onboarding a small number of pilot businesses right now.
ldevadmin@thedeventegroup.org